Be Our Guest: Perfecting The Art Of Customer Service

39.38 Brand New 5 In stock! Order now!
Brand: Disney Editions
SKU: DADAX0786853948
ISBN : 0786853948

Domestic Shipping:$5.95
International Shipping: Add $20.
Qty: - +
   - OR -   
Whether they are called clients, customers, constituents, or, in Disney-speak, guests, all organizations must best serve the people who purchase their products and services or risk losing them. Now, for the first time, one critical element of the methods behind the magic that is the Walt Disney World Resort-quality service-is revealed in Be Our Guest. Even before Tom Peters and Bob Waterman profiled Walt Disney World Resort in their groundbreaking book In Search of Excellence, the most popular resort destination in the world enjoyed a reputation as a company that sets the benchmark for best business practices. Be Our Guest outlines proven Disney principles and processes for helping your organization focus its vision and align its people and infrastructure into a cohesive strategy that delivers on the promise of exceptional customer service.
Author : The Disney Institute
ISBN : 0786853948
Language : English
No of Pages : 208
Publication Date : 6/1/2003
Format/Binding : Paperback
Book dimensions : 7.2x5x0.6

Write a review

Your Name:

Your Email:

Your Review: Note: HTML is not translated!

Rating: Bad           Good

Enter the code in the box below: