Be Our Guest: Perfecting The Art Of Customer Service

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Brand: Disney Editions
SKU: DADAX0786853948
ISBN : 9780786853946
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Be Our Guest: Perfecting the Art of Customer Service

Whether they are called clients, customers, constituents, or, in Disney-speak, guests, all organizations must best serve the people who purchase their products and services or risk losing them. Now, for the first time, one critical element of the methods behind the magic that is the Walt Disney World Resort-quality service-is revealed in Be Our Guest. Even before Tom Peters and Bob Waterman profiled Walt Disney World Resort in their groundbreaking book In Search of Excellence, the most popular resort destination in the world enjoyed a reputation as a company that sets the benchmark for best business practices. Be Our Guest outlines proven Disney principles and processes for helping your organization focus its vision and align its people and infrastructure into a cohesive strategy that delivers on the promise of exceptional customer service.

Specifications of Be Our Guest: Perfecting the Art of Customer Service

GENERAL
AuthorThe Disney Institute, Theodore Kinni
BindingPaperback
LanguageEnglish
ISBN-100786853948
ISBN-139780786853946
PublisherDisney Editions
Number Of Pages208
Publication Date2003-06-01
DIMENSIONS
Height7.25 inch.
Length5.13 inch.
Width0.63 inch.
Weight0.45 pounds.

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