Customer Centered Six Sigma: Linking Customers, Process Improvement, & Financial Results

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Brand: ASQ Quality Press
SKU: DADAX0873894901
ISBN : 0873894901

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Customer Centered Six Sigma provides readers with a fundamental, yet comprehensive, approach to thoroughly involving customer requirements into all aspects of your organization's business. This book offers a very basic understanding of the Six Sigma initiative, placing heavy emphasis on the consideration and implementation of customer input throughout the process. The authors present a high-level review of basic Six Sigma tools for gathering customer requirements, conducting customer satisfaction surveys, and managing organizational processes and opportunities based upon customer input. The entire book discusses the involvement and alignment of the customer with the organization's processes and culture. Each chapter's points are reinforced with case-studies which emphasize key lessons learned.
Author : Earl Naumann
ISBN : 0873894901
Language : English
No of Pages : 340
Edition : 1st
Publication Date : 11/1/2000
Format/Binding : Hardcover
Book dimensions : 10.1x7x1.1
Book weight : 0.02

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