Customer Service: Career Success Through Customer Loyalty, Fifth Edition

Brand: Prentice Hall
SKU: DADAX0135063973
ISBN : 9780135063972
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Customer Service: Career Success Through Customer Loyalty, Fifth Edition

Customer Service: Career Success through Customer Loyalty, 5e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition is reorganized so it is easy to see how key concepts fit together. New information is included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that exceeds customer expectations and creates loyalty and success.

Specifications of Customer Service: Career Success Through Customer Loyalty, Fifth Edition

GENERAL
AuthorPaul R. Timm
BindingPaperback
LanguageEnglish
Edition5
ISBN-100135063973
ISBN-139780135063972
PublisherPearson
Number Of Pages264
Publication Date2010-01-13
DIMENSIONS
Height9.9 inch.
Length7.9 inch.
Width0.6 inch.
Weight1.05 pounds.

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