Customer Service Skills For Success (connect, Learn, Succeed)

15.33 Brand New 5 In stock! Order now!
Brand: McGraw-Hill Education
SKU: DADAX0073397113
ISBN : 0073397113

Domestic Shipping:$3.95
International Shipping: Add $20.
Qty: - +
   - OR -   
Not the Same Old Customer Service Textbook

Customer Service: Skills for Success uses a variety of activities and example to gain and hold readers’ interest while providing additional insights into the concepts and skills related to customer service.

The text begins with a macro view of what customer service involves today and provides projections for the future then focuses on specific skills and related topics.

The fifth edition of Customer Service: Skills for Success contains 10 chapters divided into three parts, plus the Appendix, Glossary, and Bibliography. These parts focus on different aspects of customer service: (1) The Profession, (2) Skills for Success, and (3) Building and Maintaining Relationships. Along with valuable ideas, guidance, and perspectives, readers will also encounter interviews of real-world service providers and case study scenarios and activities to help you apply concepts learned to real-world situations in order to challenge your thinking on the issues presented. For users of previous editions, you will note a streamlined approach where we have combined material from several previous chapters. If you need the chapters on Time and Stress Management, they can be found on our Web site,, along with many new activities, case studies, and other support material.

Author : Robert Lucas
ISBN : 0073397113
Language : English
No of Pages : 416
Edition : 5
Publication Date : 1/20/2011
Format/Binding : Paperback
Book dimensions : 9.9x7.9x0.7
Book weight : 0.02

Write a review

Your Name:

Your Email:

Your Review: Note: HTML is not translated!

Rating: Bad           Good

Enter the code in the box below: