Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing "chicken soup style" stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.
Based on Studer GroupÃ‚â€™s Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.
At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference. When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.
In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, "Quint StuderÃ‚â€™s Nine Principles of service and operational excellence provide the missing link between people power and strong financials. ItÃ‚â€™s about courageous leadership."
Author : Quint Studer
ISBN : 0974998605
Language : English
No of Pages : 280
Edition : 1
Publication Date : 3/1/2004
Format/Binding : Paperback
Book dimensions : 8.8x5.9x0.7
Book weight : 0.01
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