If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently

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Brand: Second River Healthcare
SKU: DADAX0974386006
ISBN : 9780974386003
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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently

Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals - both provide an "experience," not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees.

Specifications of If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently

GENERAL
AuthorFred Lee
BindingHardcover
LanguageEnglish
Edition1
ISBN-100974386006
ISBN-139780974386003
PublisherSecond River Healthcare
Number Of Pages203
Publication Date2004-04-01
DIMENSIONS
Height8.75 inch.
Length0.75 inch.
Width5.75 inch.
Weight1 pounds.

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