Introduction To Help Desk Concepts And Skills

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Brand: McGraw-Hill/Irwin
SKU: DADAX007821677X
ISBN : 007821677X

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"Introduction to Help Desk Skills and Concepts" is designed to teach students: the importance and benefits of measuring the delivery of customer support; how to create positive interactions with customers; how to identify customer needs; how to meet customer expectations; how to deal effectively with a variety of customer situations; how to work with unrealistic or angry customers; how to gain satisfied customers through better listening; and how to use basic tools and technologies used in the customer support industry.
Author : Susan Sanderson
ISBN : 007821677X
Language : English
No of Pages : 464
Edition : 1
Publication Date : 9/17/2003
Format/Binding : Paperback
Book dimensions : 10.7x8.4x0.7
Book weight : 0.02

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