Introduction To Help Desk Concepts And Skills

Brand: McGraw-Hill/Irwin
SKU: DADAX007821677X
ISBN : 9780078216770
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Introduction to Help Desk Concepts and Skills

"Introduction to Help Desk Skills and Concepts" is designed to teach students: the importance and benefits of measuring the delivery of customer support; how to create positive interactions with customers; how to identify customer needs; how to meet customer expectations; how to deal effectively with a variety of customer situations; how to work with unrealistic or angry customers; how to gain satisfied customers through better listening; and how to use basic tools and technologies used in the customer support industry.

Specifications of Introduction to Help Desk Concepts and Skills

GENERAL
AuthorSusan Sanderson
BindingPaperback
LanguageEnglish
Edition1
ISBN-10007821677X
ISBN-139780078216770
PublisherMcGraw-Hill/Irwin
Number Of Pages464
Publication Date2003-09-17
DIMENSIONS
Height10.7 inch.
Length8.3 inch.
Width0.7 inch.
Weight1.8 pounds.

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