Managing For Quality In The Hospitality Industry

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Brand: Prentice Hall
SKU: DADAX0130945897
ISBN : 9780130945891
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Managing for Quality in the Hospitality Industry

This practical Quality Management book focuses on meeting the expectations of internal customers, external customers, and owner/investors–the backbones of any organization and its culture. Integrating theories and real-life examples to illustrate how to achieve high quality, the authors add credibility to the process by sharing their successful quality management experience in a contemporary case history - while simplifying the most important elements in managing quality in the hospitality industry. Chapter topics cover how to tap an organization’s hidden strengths, team effectiveness, the tools of the trade, assessing and implementing quality, leadership, and quality life. For Managers of Quality, General Managers, owners, executives and other personnel in the hotel, restaurant, and club industries.

Specifications of Managing for Quality in the Hospitality Industry

GENERAL
AuthorJohn H. King Jr., Ronald F. Cichy Ph.D. NCE CHA
BindingPaperback
LanguageEnglish
Edition1
ISBN-100130945897
ISBN-139780130945891
PublisherPearson
Number Of Pages368
Publication Date2005-01-23
DIMENSIONS
Height10.8 inch.
Length8.2 inch.
Width0.7 inch.
Weight1.6 pounds.

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