Managing Front Office Operations With Answer Sheet (AHLEI) (8th Edition) (AHLEI - Front Office Operations)

Brand: Educational Institute
SKU: DADAX0133097102
ISBN : 9780133097108
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Managing Front Office Operations with Answer Sheet (AHLEI) (8th Edition) (AHLEI - Front Office Operations)

This best-selling textbook provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The eighth edition been revised with new material on the potential impact of automated information technologies on a variety of front office functions. This edition also includes new information on revenue managers, how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green hotels. In addition, important discussions of front office operations have been expanded throughout the text, especially with respect to human resources management, business forecasting, revenue management, budget planning, and front office staff interaction with sales, housekeeping, and security personnel.

Specifications of Managing Front Office Operations with Answer Sheet (AHLEI) (8th Edition) (AHLEI - Front Office Operations)

GENERAL
AuthorMichael L. Kasavana, Richard M. Brooks, American Hotel & Lodging Association
BindingPaperback
LanguageEnglish
Edition8
ISBN-100133097102
ISBN-139780133097108
PublisherEducational Institute
Number Of Pages653
Publication Date2012-06-08
DIMENSIONS
Height8.96 inch.
Length7.09 inch.
Width1.34 inch.
Weight2.15 pounds.

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