Raving Fans: A Revolutionary Approach To Customer Service

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Brand: William Morrow
SKU: DADAX0688123163
ISBN : 9780688123161
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Raving Fans: A Revolutionary Approach To Customer Service

This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

Specifications of Raving Fans: A Revolutionary Approach To Customer Service

GENERAL
AuthorKen Blanchard, Sheldon Bowles
BindingHardcover
LanguageEnglish
Edition1
ISBN-100688123163
ISBN-139780688123161
PublisherWilliam Morrow
Number Of Pages137
Publication Date1993-05-19
DIMENSIONS
Height8.25 inch.
Length5.5 inch.
Width0.65 inch.
Weight0.7 pounds.

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