Service Operations Management: Improving Service Delivery (4th Edition)

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Brand: Prentice Hall
SKU: DADAX0273740482
ISBN : 0273740482

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This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

Author : Robert Johnston
ISBN : 0273740482
Language : English
No of Pages : 488
Edition : 4
Publication Date : 10/19/2012
Format/Binding : Paperback
Book dimensions : 10.39x7.72x0.87
Book weight : 0.02

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