Service Operations Management: Improving Service Delivery (4th Edition)

Brand: Prentice Hall
SKU: DADAX0273740482
ISBN : 9780273740483
Price:
$60.89

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Service Operations Management: Improving Service Delivery (4th Edition)

This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

Specifications of Service Operations Management: Improving Service Delivery (4th Edition)

GENERAL
AuthorRobert Johnston, Graham Clark, Michael Shulver
BindingPaperback
LanguageEnglish
Edition4
ISBN-100273740482
ISBN-139780273740483
PublisherPearson
Number Of Pages488
Publication Date2012-10-19
DIMENSIONS
Height10.4 inch.
Length7.7 inch.
Width0.8 inch.
Weight1.98 pounds.

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