Technology And Customer Service: Profitable Relationship Building (NetEffect Series)

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Brand: Prentice Hall
SKU: DADAX0130989908
ISBN : 9780130989901
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Technology and Customer Service: Profitable Relationship Building (NetEffect Series)

Addressing the use of current technology in building customer loyalty, this practical, easily readable book explains how technology can enhance customer loyalty by exceeding expectations in small but significant ways. It teaches how to surprise customers with pleasant experiences, enabling companies to increase profitability. This book covers the following topics: success and customer loyalty, customer turnoffs and expectations, using technology as a loyalty-building enabler, and the management of that technology. For customer support representatives, help desk analysts, technical support staff, and other customer care professionals.

Specifications of Technology and Customer Service: Profitable Relationship Building (NetEffect Series)

GENERAL
AuthorPaul R. Timm, Christopher G. Jones Ph.D.
BindingPaperback
LanguageEnglish
ISBN-100130989908
ISBN-139780130989901
PublisherPrentice Hall
Number Of Pages208
Publication Date2004-05-13
DIMENSIONS
Height9.14 inch.
Length7.05 inch.
Width0.41 inch.
Weight0.7 pounds.

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