A Guide To Customer Service Skills For The Service Desk Professional (Help Desk) (Paperback)

$96.01 New In stock Publisher: Course Technology
SKU: DADAX0538748532
ISBN : 9780538748537
Condition : New

Shipping & Tax will be calculated at Checkout.
Estimated delivery time 7-14 days.
International delivery time 2 to 4 weeks.

   - OR -   

A Guide to Customer Service Skills for the Service Desk Professional (Help Desk)

The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New information is also incorporated, such as a discussion of general trends currently affecting the information technology industry and technology trends affecting the service desk. The text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding mission of the service desk.

Specification of A Guide to Customer Service Skills for the Service Desk Professional (Help Desk)

AuthorDonna Knapp
PublisherCengage Learning
Publication Year2010
Height7.25 inch.
Length0.75 inch.
Width9 inch.
Weight1.5 pounds.

Write a review

Your Name:

Your Email:

Your Review:

Note: HTML is not translated!

Rating: Bad           Good

Enter the code in the box below: