Service Operations Management: Improving Service Delivery (4th Edition)
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
Specifications of Service Operations Management: Improving Service Delivery (4th Edition)
|Author||Robert Johnston, Graham Clark, Michael Shulver|
|Number Of Pages||488|
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