Fundamentals of Performance Improvement: Optimizing Results through People, Process, and Organizations

Fundamentals of Performance Improvement is a substantially newversion of the down-to-earth, how-to guide designed to helpbusiness leaders, practitioners, and students understand thescience and art of performance technology and successfullyimplement organizational and societal change. Using the PerformanceImprovement / Human Performance Technology (HPT) model, the expertauthors explain step-by-step how to spot performance indicators,analyze problems, identify underlying causes, describe desiredresults, and create workable solutions.

"It does not matter what function you align yourself to in yourorganization, this book allows you to tap into the secrets thatdrive organizational success. Several books work to define what isperformance improvement and performance technology. This one alsoprovides insights into the Why? And How?"
—Cedric T. Coco, CPT, SVP, Learning and OrganizationalEffectiveness, Lowe's Companies

"Fundamentals of Performance Improvement is full of practicalmodels and tools for improving the world by partnering withcustomers, clients, constituents, and colleagues. It provides apath forward for successful transformation and performanceimprovement at personal, group and collective levels. It is a mustread for leaders and consultants seeking to advance opportunitiesin new and emerging situations."
—Diana Whitney, PhD, president, Corporation for PositiveChange

"If you have an interest in performance improvement, this issimply the best available book on the topic. It addresses thescience and craft as well as the intricacies of how to improveworkplace performance. Van Tiem, Moseley, and Dessinger haveincorporated into this work the best available research on theCertified Performance Technology (CPT) standards andprocess."
—James A. Pershing, Ph.D., CPT, professor emeritus, WorkplaceLearning and Performance Improvement, Indiana University

"Its international flavor, with practitioner comments andexamples drawn from across the world, enhances its appeal as moreand more professionals operate in an increasingly globalcontext."
—Daljit Singh, Asia Pacific Director of Talent Management,Baker & McKenzie, Sydney, Australia

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