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Introduction To Help Desk Concepts And Skills
Publisher: PRENTICE HALL
SKU: DADAX007821677X
ISBN : 9780078216770
Condition : New
SKU: DADAX007821677X
ISBN : 9780078216770
Condition : New
Price:
$83.07
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US Delivery Time: 3-5 Business Days.
Outside US Delivery Time: 8-12 Business Days.
Introduction to Help Desk Concepts and Skills
"Introduction to Help Desk Skills and Concepts" is designed to teach students: the importance and benefits of measuring the delivery of customer support; how to create positive interactions with customers; how to identify customer needs; how to meet customer expectations; how to deal effectively with a variety of customer situations; how to work with unrealistic or angry customers; how to gain satisfied customers through better listening; and how to use basic tools and technologies used in the customer support industry.
Specifications of Introduction to Help Desk Concepts and Skills
| GENERAL | |
|---|---|
| Author | Susan Sanderson |
| Binding | Paperback |
| Language | English |
| Edition | 1 |
| ISBN-10 | 007821677X |
| ISBN-13 | 9780078216770 |
| Publisher | McGraw-Hill/Irwin |
| Number Of Pages | 464 |
| Publication Date | 2003-09-17 |
| DIMENSIONS | |
|---|---|
| Height | 10.7 inch. |
| Length | 8.3 inch. |
| Width | 0.7 inch. |
| Weight | 1.8 pounds. |
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