{"product_id":"customer-retention-an-integrated-process-for-keeping-your-best-customers","title":"Customer Retention : An Integrated Process for Keeping Your Best Customers","description":"\u003cp\u003eBusinesses are finding that offering the best products, services, or prices isnt always enough to keep their customers. This volume explores issues including: the differences between customer satisfaction and customer retention; generating hidden customer complaints and knowing how to act on them; and creating proactive measurement systems that generate actionoriented models for keeping customers. Annotation copyright Book News, Inc. Portland, Or.\u003c\/p\u003e","brand":"Brand: Irwin Professional Pub","offers":[{"title":"Lowenstein, Michael W. \/ hardcover","offer_id":47841009369333,"sku":"SONG0873892577","price":12.26,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/5804\/8501\/files\/81BhnZe-uZL.jpg?v=1773752824","url":"https:\/\/ergodebooks.com\/products\/customer-retention-an-integrated-process-for-keeping-your-best-customers","provider":"Ergodebooks","version":"1.0","type":"link"}