{"product_id":"the-customer-service-intervention-bottomline-tactics-for-frontline-managers-used","title":"The Customer Service Intervention: Bottomline Tactics For Frontline Managers-used","description":"\u003cp\u003eAre You Struggling Everyday To Turn Frontline People Into Great Service Teams? Do You Feel A Sense Of Urgency About Improving Customer Service? It'S Time For An Intervention. The Customer Service Intervention Offers A Practical Stepbystep Program That Will Teach You How To Quickley Assess The Effectiveness Of Your Staff...Launch An Intervention To Keep Your Staff Service Savvy...And Seize Opportunities Everyday To Improve The Quality Of Every Customer Interaction. Are You Willing To Stop And Evaluate Yourself, Your Team And Each Team Member? Make Personnel Changes And Adjust Future Hiring Criteria? Spend Substancial Amounts Of Time Training? Then This Powerful, Resultsoriented Guide Is For You. Learn What To Do To Improve Frontline Performanceand How To Do It. The Book Is Organized Into Two Sections: .The Big Picture Tells You What To Do. It Offers The Tactics, Best Practices And Techniques You'Ll Need For Your Intervention .Customer Service Intervention: The Program Shows You How To Do It Through Scripts, Exercises, Activities, Tools And Implementation Ideas. Learn How To : Prepare For And Launch An Inital Training Program In Customer Service, Engage Your Team In Creating Customer Service Information Tools, And Keep Your Team Buzzing About Customer Service During Routine Meetings With Quick, Hardhitting 'Halfhour Courses'.\u003c\/p\u003e","brand":"Brand: Hrd Press, Inc.","offers":[{"title":"Default Title","offer_id":46533845352693,"sku":"SONG0874257433","price":14.39,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/5804\/8501\/files\/41ZK7E10rOL_73e7a100-ec75-4eeb-a82c-c3464eb72999.jpg?v=1743917810","url":"https:\/\/ergodebooks.com\/products\/the-customer-service-intervention-bottomline-tactics-for-frontline-managers-used","provider":"Ergodebooks","version":"1.0","type":"link"}