Powerful Phrases For Dealing With Difficult People

Powerful Phrases For Dealing With Difficult People

The key to a harmonious, highly effective work environment is not by ensuring you work among carbon-copies of yourself whose personalities never clash with one another or with you. That pipe dream could not ever happen, nor would it result in a successful team collaboration even if it could. Instead, most of us are going to work today with individuals who at times come across as incompetent, lazy, spotlight-hugging, whiny, or backstabbing. And then tomorrow we go to work with them again . . . and again . . . and again.Like it or not, the bulk of our waking hours are spent with people at work--people who can grate on our nerves. Therefore, learning to interact effectively with difficult employees, colleagues, and bosses is an absolute essential for our success. With Powerful Phrases for Dealing with Difficult People, anyone can learn how to confront head-on the difficult situations that can arise when dealing with these personalities, before they fester and spread. Helpful features inside this practical and easy-to-use book include:? Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each ? Nonverbal communication skills to back up your words ? Sample dialogues that demonstrate how phrasing improves interactions ? A five-step process for moving from conflict to resolution ? ?Why This Works? sections that provide detailed explanationsButton-pushing situations are going to come up today at work--and tomorrow too. Don?t let them rent space inside of you and turning everything to mold. Instead, choose to deploy simple phrases to regain control and resolve conflicts. When you do, you, your colleagues, and your company will be all the better for it!Review "Her [the author's] book offers readers great tips for handling difficult personalities using specific verbal and nonverbal communication in combination with a five-step conflict-resolution formula." --Retailing Insight "Isn?t workplace harmony worth a try? Wouldn?t you rather have truce than trouble? If the answer to those questions is affirmative, then grab this book." --Houston Style Magazine Book Description Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant-there?s no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential for success. With Powerful Phrases for Dealing with Difficult People, anyone can confront problems head-on, before they fester and spread. Practical and easy to use, the book helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts-no matter who you?re dealing with. Helpful features include: ? Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each ? Nonverbal communication skills to back up your words ? Sample dialogues that demonstrate how phrasing improves interactions ? A five-step process for moving from conflict to resolution ? ?Why This Works? sections that provide detailed explanations Like it or not, the bulk of our waking hours are spent with people at work. This book?s pithy, powerful communication tips will make those hours far more harmonious and productive. From the Inside Flap It?s not the work that?s so hard?it?s the people. The micromanaging control freak. The boss who takes credit for everything. The coworker who regularly strolls in late and takes leisurely breaks. There?s no escaping problematic personalities. And there?s no point fighting or letting tensions simmer. Instead, learn to build positive, productive relationships with everyone in your workplace?and put your career on an unstoppable upward trajectory. Powerful Phrases for Dealing with Difficult People is an all-in-one trouble-shooting guide for resolving any kind of conflict with your boss or coworkers. Organized for quick lo