Communication Case Studies: Building Interpersonal Skills In The Veterinary Practice

Communication Case Studies: Building Interpersonal Skills in the Veterinary Practice

Employee retention, staff performance and ultimately your business profits depend on effective communication within your practice. Since employees possess different communication styles and skills, you must pay close attention to how staff members interact with each other and encourage clearer expression. This book, with content drawn from the popular Trends series entitled Communication Case Studies, deals with common communication challenges that arise among all team members, from associates and managers to technicians and receptionists. It also contains a communication skills overview, guidelines, questions for discussion and quizzes to test understanding. Your staff will gain quick tips and problem-solving skills they can begin using right away to improve communication.The guide benefits your practice in these and many other ways: - Makes staff aware of the nuances of workplace communication - Provides case studies for managers, associates and staff so everyone can benefit - Encourages problem-solving and discussion while reading to improve retention - Fosters trust among staff members - Develops staff cohesiveness and teamworkFrom the AuthorAfter thirty years of writing and training in the field of interpersonal communication, I am now focusing my writing and training on the needs of the veterinary professionals. For six years I've written communication cases for Trends Magazine (published by the American Animal Hospital Association) and learned a lot from pet owners and veterinarians. These are caring people, but they often work in stressful situations. Communication skills can make the work day a more satisfying one. Veterinary professionals, who have devoted their lives to the health of our pets, are realizing that their first relationship is with the pet owner. Interpersonal skills are essential, in addition to all of the medical training they have received, not only within the clinic but with the clients, as well.