Metrics-Based Process Mapping: Identifying And Eliminating Waste In Office And Service Processes
SKU: SONG1439886687
ISBN : 9781439886687
Condition : Used
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Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes
Metrics-Based Process Mapping (MBPM) is a tactical-level, visual mapping approach that enables improvement teams to make effective, data-based decisions regarding waste elimination and measure ongoing process performance. The mapping technique, often to drill down from a value stream map, integrates the functional orientation of traditional swim-lane process maps with time and quality metrics that are essential for designing improved processes. The Excel-based tool included on the accompanying CD provides readers with a user-friendly way to electronically archive manually created maps in team settings for easier storage and distribution across your entire organization. While current and future state MBPMs are initially created during team-based activities using butcher paper and post-its, the electronic maps serve as standard work documentation for the improved process, enabling training, communication, and process monitoring activities. System Requirements: The tool is intended for use on PCs using Excel 2003 or later―it will NOT function with earlier versions of Excel, or on Macintosh computers.
Building on the success of its popular predecessor, Metrics-Based Process Mapping: An Excel-Based Solution, this book takes readers to the next level in understanding processes and process improvement. Included with the book is an interactive macro-driven Excel tool, which allows users to electronically capture their current and future state maps. The tool also audits the maps for completeness, summarizes the metrics, and auto-calculates the improvements.
Improvements to this version include:
This flexible, user-friendly tool includes:
View a demo of the Excel tool at: www.mbpmapping.com
Specification of Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes
GENERAL | |
---|---|
Author | Karen Martin |
Binding | Paperback |
Language | English |
Edition | 2 |
ISBN-10 | 1439886687 |
ISBN-13 | 9781439886687 |
Publisher | Productivity Press |
Publication Date | 2012 |
DIMENSIONS | |
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Height | 10 inch. |
Length | 0.25 inch. |
Width | 7 inch. |
Weight | 0.57 pounds pounds. |
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