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Making Customer Satisfaction Happen Making Customer Satisfaction Happen
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Making Customer Satisfaction Happen
Springer
This book provides the focus for an organisation's Total Quality Management process; the achievement of worldclass' customer satisfaction. The book draws exclusively from actual case...
$14.41 $21.62
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Making Quality Happen Making Quality Happen
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Making Quality Happen
Springer
Quality is the major topic in international industry today and its importance should increase in the 1990s. This book presents a stepbystep approach for implementing...
$7.84 $11.76
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