At Ergodebooks, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains the types of information we collect, how we use it, and the steps we take to protect it. Our goal is to provide a seamless and secure shopping experience for our valued customers.
Information We Collect
To enhance your shopping experience, we collect specific personal information when you interact with our website. This may include:
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Personal Information: When you make a purchase, create an account, or sign up for promotional activities, we may collect details such as your name, email address, postal address, phone number, date of birth (DOB), and payment information.
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Device and Browsing Information: We collect information about the device you use to access our website, including the type of device, operating system (OS), IP address, and browsing session data. This helps us optimize our website’s performance.
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Cookies and Tracking Technologies: We use cookies, web beacons, and mobile device identifiers to gather data about your browsing activities and preferences, allowing us to offer a more personalized shopping experience.
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Location Information: If you enable location services, we may collect data about your location to help prevent fraudulent transactions and enhance your experience.
How We Use Your Information
Your personal information is used to provide, manage, and improve our services and to ensure a secure, tailored experience. Here’s how we use the information we collect:
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To Process Orders: We use your information to process and fulfill your orders, including sending order confirmations and shipping updates.
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Customer Support: We may use your contact details to respond to inquiries, resolve issues, or provide customer support.
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Marketing & Promotions: With your consent, we may send you updates on new products, promotions, and special offers that we believe would interest you. You can unsubscribe at any time.
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Improving User Experience: We use your browsing data and preferences to personalize the website and improve the overall user experience.
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Fraud Prevention and Security: Your information helps us detect and prevent fraud, and ensures the integrity of our services.
Information Security
We take the security of your personal data seriously. To protect your information:
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Encryption: We use secure connections (SSL) to encrypt sensitive data during transmission.
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Restricted Access: Access to your personal data is restricted to authorized personnel only, and we implement strict security protocols to protect against unauthorized access.
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No Third-Party Sharing: We do not share your personal information with third parties, except as required by law or for processing payments through trusted partners.
Privacy for Children
We are committed to protecting the privacy of children. Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13 without parental consent. If we learn that we have collected personal information from a child under 13 without proper consent, we will take steps to delete the information.
GDPR Compliance
We are fully compliant with the General Data Protection Regulation (GDPR). If you are located in the European Union, you have the right to:
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Access, correct, or delete your personal data.
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Object to or restrict the processing of your personal data.
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Withdraw your consent at any time, where applicable.
If you wish to exercise any of these rights, or if you have questions about how we handle your personal data, please contact us at support@ergodebooks.com.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. We encourage you to review this policy periodically.
By continuing to use our website, you agree to the terms of this Privacy Policy.
Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at support@ergodebooks.com.