Help Center
How much is shipping?
How much is shipping?
Shipping costs depend on the weight of your order, your location, and the shipping method chosen at checkout. You can view the estimated shipping cost before completing your purchase.
Can I expedite my order?
Can I expedite my order?
Yes, we offer expedited shipping options during checkout. You can select the preferred shipping method based on your delivery speed requirements.
Can I deliver to multiple addresses?
Can I deliver to multiple addresses?
Currently, we only offer one shipping address per order. If you need to ship to multiple addresses, please place separate orders.
Do you alert us once our order ships?
Do you alert us once our order ships?
Yes! An email will be sent to you with the tracking information once it ships out to you!
Where do I get tracking info?
Where do I get tracking info?
An email with tracking details will be sent to you the moment your product is shipped out!
Have not received my order yet, now what?
Have not received my order yet, now what?
If your order hasn't arrived within the expected timeframe, check the tracking information provided. If there’s an issue, please contact our customer support team, and we’ll assist you further.
Ordering
What payment methods do you accept?
What payment methods do you accept?
We accept payments through major credit cards (Visa, MasterCard, American Express), PayPal, and Shopify Payments, Google Pay.
What is your ordering process?
What is your ordering process?
Ordering process is simply 4 quick steps: 1. Select your favorite items and add them to cart
2. Enter your billing and shipping information
3. Select shipping method
4. Checkout
What should I do if I made a mistake on my order?
What should I do if I made a mistake on my order?
Immediately contact us by phone or email and our team will gladly resolve all of your concerns! Email: support@ergodebooks.com
How do I apply a coupon code?
How do I apply a coupon code?
Enter your coupon code inside you shopping cart! Coupon code section lies between your listed items and checkout! You can also enter your coupon code during checkout when entering your payment information! (Please note that you must hit apply coupon before adding payment)
How do I change my order?
How do I change my order?
Email us regarding all changes to an order!
Can I cancel my order?
Can I cancel my order?
We can only process cancellations for items that have not gone into production. Please email us at support@ergodebooks.com with your order details we will cancel your order and provide a full refund. We cannot cancel orders once the printing process has begun.
What’s the status of my order?
What’s the status of my order?
Following a successful order, please expect a confirmation email. You will also receive an update email when your order goes into production. Once your order ships, we will send a third email with your tracking information. The most recent information on your order is always available via the receipt link provided in our email correspondence. If you did not receive the status update emails, please check your spam folder or promotions tab in case it was redirected there. Replacements, Exchanges, and Returns
What is your return policy?
What is your return policy?
Please refer to our Return Policy for complete details on returns and exchanges.
What if my order is defective, wrong size, or incorrect product?
What if my order is defective, wrong size, or incorrect product?
Send us an email with attaching photo(s) and we will send out a replacement within 72 business hours!