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50 Case Studies For Management & Supervisory Training,Used
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Managers and supervisors will sharpen their analytical and decisionmaking skills with this new collection of fully reproducible case studies. Based on actual, reallife situations, these exercises prepare supervisors and team leaders for the challenging problems they face in today's complex workplace.Each case study includesSummary of the caseDiscussion questions which evoke thought and analysisSuggested solutions to the problems presentedTraining ObjectivesImprove participant's listening skillsEmpower employees to negotiate solutions fairlyProvide opportunities for participants to practice new skills in a supportive environmentIllustrate the skills needed to respond productively to complex issuesActivities CoverPerformance appraisalManaging effectivelySexual harassment/discriminationManaging disruptive employeesCoaching/counseling employeesHiring the right person
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