Title
A Complaint Is A Gift: Using Customer Feedback As A Strategic Tool
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The First Edition Of A Complaint Is A Gift Introduced The Revolutionary Notion That Customer Complaints Are Not Annoyances To Be Dodged, Denied Or Buried, But Are Instead Valuable Pieces Of Feedback That Can Be Used To Improve An Organization'S Products And Services. This New Edition Has Been Thoroughly Revised And Updated. There Are Two Brand New Chapters On The Internet, A New Section Entitled Handling Complaints Directed At You And Another New Section That Turns The Tables And Discusses How The Reader Can Complain Effectively. More Relevant Than Ever In Today'S Constantly Connected World, When Customers Can Complain Instantly, 24/7, And Broadcast Their Dissatisfaction Around The World If They Choose To, Throughout The Text Has Been Heavily Revised, With A Wealth Of New Examples, Tools And Strategies.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: How many pages does this book have? A: This book has three hundred four pages. It provides extensive insights into customer feedback and complaint management.
- Q: What is the binding type of this book? A: The binding type is paperback. This makes it flexible and lightweight for easy reading.
- Q: What are the dimensions of this book? A: The dimensions are six inches by zero point eight inches by nine point zero two inches. This size is ideal for portability.
- Q: How do I effectively use this book? A: You can use this book as a guide to improve your business by learning to handle customer complaints effectively.
- Q: Is this book suitable for beginners in business? A: Yes, this book is suitable for beginners. It provides foundational knowledge on using customer feedback strategically.
- Q: What themes are covered in this book? A: The book covers themes such as customer feedback, complaint management, and enhancing customer loyalty.
- Q: How should I care for this book? A: Store the book in a cool, dry place to prevent damage. Keep it away from direct sunlight to preserve the cover.
- Q: Can I clean the book if it gets dirty? A: Yes, you can gently wipe the cover with a damp cloth. Avoid using harsh chemicals that could damage the material.
- Q: Is this book safe for all audiences? A: Yes, this book is suitable for a general audience. It contains professional insights rather than adult content.
- Q: How does this book compare to other business books? A: This book uniquely focuses on customer complaints, emphasizing their value as feedback, unlike many general business guides.
- Q: What if I receive a damaged book? A: If you receive a damaged book, contact customer support for a replacement or refund. Most retailers have return policies in place.
- Q: What resources are available for further support? A: For further support, you can consult the author's website or additional resources linked in the book.
- Q: Is there a warranty for this book? A: Generally, books do not come with a warranty. However, check the retailer's return policy for any guarantees.
- Q: Are there any online resources related to this book? A: Yes, online resources may include author interviews, webinars, or articles that expand on the book's topics.
- Q: What if I need help understanding a concept from the book? A: If you need help, consider joining a discussion group or online forum related to customer service and feedback.
- Q: Is there a glossary of terms in the book? A: Yes, there is a glossary that defines key terms related to customer complaints and feedback strategies.