Title
A Complaint Is A Gift: Using Customer Feedback As A Strategic Tool
Delivery time: 8-12 business days (International)
The First Edition Of A Complaint Is A Gift Introduced The Revolutionary Notion That Customer Complaints Are Not Annoyances To Be Dodged, Denied Or Buried, But Are Instead Valuable Pieces Of Feedback That Can Be Used To Improve An Organization'S Products And Services. This New Edition Has Been Thoroughly Revised And Updated. There Are Two Brand New Chapters On The Internet, A New Section Entitled Handling Complaints Directed At You And Another New Section That Turns The Tables And Discusses How The Reader Can Complain Effectively. More Relevant Than Ever In Today'S Constantly Connected World, When Customers Can Complain Instantly, 24/7, And Broadcast Their Dissatisfaction Around The World If They Choose To, Throughout The Text Has Been Heavily Revised, With A Wealth Of New Examples, Tools And Strategies.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
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Frequently Asked Questions
- Q: What is the main focus of 'A Complaint Is a Gift'? A: The book focuses on utilizing customer complaints as valuable feedback to improve business operations and enhance customer satisfaction.
- Q: Who are the authors of this book? A: The book is authored by Janelle Barlow and Claus Møller.
- Q: What edition of the book is available? A: This is the second edition of 'A Complaint Is a Gift', published on August 1, 2008.
- Q: How many pages does the book have? A: The book contains 304 pages.
- Q: What are the key topics covered in the second edition? A: The second edition features new chapters on handling complaints online, personal complaint management, and how to complain effectively.
- Q: What is the binding type of the book? A: The book is available in paperback binding.
- Q: Is this book suitable for businesses of all sizes? A: Yes, the concepts and strategies outlined in the book can be applied by businesses of all sizes to improve customer relations.
- Q: Can I find real-life examples in this book? A: Yes, the authors include numerous real-life examples to illustrate how to handle complaints effectively.
- Q: What can I expect to learn from this book? A: Readers can expect to learn how to view complaints as opportunities for growth, improve customer loyalty, and enhance their business's feedback mechanisms.
- Q: Is 'A Complaint Is a Gift' relevant for online businesses? A: Absolutely, the book includes sections specifically addressing how to manage and respond to complaints in an online context.