Title
A Culture of High Performance: Achieving Higher Quality at a Lower Cost,Used
Delivery time: 8-12 business days (International)
For bulk order inquiries, please contact huronpublishing@hcg.com In healthcare, even the way we change has changed. Quint Studer s new book helps you hardwire the skills you need to perform at a higher level continuously.Our industry has always dealt with change. But the environment we re navigating now requires change at a whole different level. We ve moved from experiencing episodic change to continuous change and as John Kotter has famously noted, that requires a whole different set of skills and a whole different level of urgency.In his new book A Culture of High Performance: Achieving Higher Quality at a Lower Cost, thought leader Quint Studer explains how to leverage the powerful values that have always defined healthcare people passion, fortitude, willingness to learn to meet the challenges of our disruptive external environment.Writing in his trademark conversational style, he lays out the framework, principles, processes and tactics that hardwire excellence in your organization all the while growing a culture of consistent reliable execution that drives quality higher and higher (and higher!) as it controls costs.The book reveals:A look at the latest research that validates which behaviors and practices truly workThe framework and core principles that lay the foundation for dramatic culture changeA simple sevenstep model that helps you diagnose shortfalls, develop a treatment plan and hardwire the systems that drive performanceWhy transparency and straight communication build trust and foster engagementHow to create and cascade a clear set of objective, weighted, aligned goals that break down silos and hold people accountable for achieving outcomesA method for ensuring that leaders get the training and development they needHighimpact tactics that get behavior and processes aligned across your organizationThe phases of change you can expect and how to help people navigate themHow to connect with head people and heart people (most of us are a blend of both) as you seek to drive changeA Culture of High Performance is the perfect companion to Studer s bestselling classic Hardwiring Excellence. Packed with new research and fresh insights all brought to life with humorous, thoughtprovoking and inspiring stories this book is a must have for any leader struggling to shore up margins while sustaining an organization that s a great place for employees to work, physicians to practice medicine and patients to receive care.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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Returns
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.