Title
A Guide To Computer User Support For Help Desk And Support Specialists
Delivery time: 8-12 business days (International)
Current Or Future Usersupport Professionals Discover The Critical People Skills And Exceptional Technical Knowledge To Provide Outstanding Support With Beisse'S A Guide To Computer User Support For Help Desk And Support Specialists, 6E. This Useful Guide Focuses On The Informational Resources And Technical Tools Needed Most To Function Effectively In A Support Position. Readers Learn To Handle Troubleshooting And Problem Solving, Successfully Communicate With Clients, Determine A Client'S Specific Needs, Train Endusers And Even Handle Budgeting And Other Management Priorities. This Edition Prepares Readers To Work With The Latest Developments, From Web And Emailbased Support To Windows 7 And Cloud Computing. Leading Helpstar And Microsoft Office Project Professional 2010 Software Accompanying The Text Further Reinforce Usersupport Knowledge And Skills.
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Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
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Frequently Asked Questions
- Q: What is the main focus of 'A Guide to Computer User Support for Help Desk and Support Specialists'? A: The book primarily focuses on essential people skills and technical knowledge needed for user-support professionals to provide effective help desk support.
- Q: Who is the author of this guide? A: The author of the guide is Fred Beisse.
- Q: What edition is this book? A: This is the 6th edition of the book.
- Q: How many pages does the book have? A: The book contains 688 pages.
- Q: When was this book published? A: The book was published on September 23, 2014.
- Q: What topics are covered in the book? A: The book covers troubleshooting, problem solving, client communication, training end-users, budgeting, and management priorities.
- Q: Is this book suitable for beginners? A: Yes, it is suitable for current and future user-support professionals, including beginners in the field.
- Q: What type of binding does the book have? A: The book is available in paperback binding.
- Q: Does the book include any software or tools? A: Yes, it includes access to leading HelpSTAR and Microsoft Office Project Professional 2010 software to reinforce user-support skills.
- Q: Is the book in new condition? A: Yes, the item condition is listed as new.