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A Guide to Computer User Support for Help Desk and Support Specialists, 5th Edition,Used
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Current or future usersupport professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train endusers and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and emailbased support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce usersupport knowledge and skills.
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