A Guide to Computer User Support for Help Desk and Support Specialists,New

A Guide to Computer User Support for Help Desk and Support Specialists,New

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SKU: DADAX1285852680
Brand: Cengage Learning
Condition: New
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Current or future usersupport professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train endusers and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and emailbased support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce usersupport knowledge and skills.

⚠️ WARNING (California Proposition 65):

This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

For more information, please visit www.P65Warnings.ca.gov.

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