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A Guide to Computer User Support for Help Desk and Support Specialists,Used
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Current or future usersupport professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train endusers and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and emailbased support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce usersupport knowledge and skills.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: What is the main focus of 'A Guide to Computer User Support for Help Desk and Support Specialists'? A: The book primarily focuses on essential people skills and technical knowledge needed for user-support professionals to provide effective help desk support.
- Q: Who is the author of this guide? A: The author of the guide is Fred Beisse.
- Q: What edition is this book? A: This is the 6th edition of the book.
- Q: How many pages does the book have? A: The book contains 688 pages.
- Q: When was this book published? A: The book was published on September 23, 2014.
- Q: What topics are covered in the book? A: The book covers troubleshooting, problem solving, client communication, training end-users, budgeting, and management priorities.
- Q: Is this book suitable for beginners? A: Yes, it is suitable for current and future user-support professionals, including beginners in the field.
- Q: What type of binding does the book have? A: The book is available in paperback binding.
- Q: Does the book include any software or tools? A: Yes, it includes access to leading HelpSTAR and Microsoft Office Project Professional 2010 software to reinforce user-support skills.
- Q: Is the book in new condition? A: Yes, the item condition is listed as new.