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Sale & Press
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This book is designed to provide individuals interested in the field of technical customer support a guide to the "soft skills" and the "selfmanagement skills" needed to deliver excellent customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with strong realworld computer support examples, case studies, and exercises. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager.
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