A Wealth of Insight: The World's Best Luxury Hoteliers on Leadership, Management, and the Future of 5Star Hospitality,New

Criticallyacclaimed as one of the best hotel management books and customer service books by leading hospitality schools and industry executives, A Wealth of Insight profiles more than thirtyfive of the world's best luxury hoteliers on exactly what it takes to lead and manage some of the most legendary hotels and resorts.A Wealth of Insight has been named required reading for students of hospitality, current and future hotel managers including directors across the leadership team, as well as executives working in highend customer service industries eager to understand how worldclass hospitality teams are built, nurtured and empowered for success.Each executive profile includes bitesize insights, stunning photography and reallife examples on recruiting, culture, technology, marketing, branding, personalization, authenticity, anticipation, design, partnerships and more. Hoteliers also detail the most significant trends impacting the sector today, and how those trends will shape the future of luxury hospitality. The sheer scale and scope of this effortto distill industry wisdom across two dozen countriesis unprecedented.For aspiring and current general managers of luxury hotels, for hospitality and customer service executives in search of a practical guide on how best to deliver a worldclass guest experience, and for the modern luxury traveler eager to go behind the scenes, A Wealth of Insight is the holy grail of fivestar leadership and management.Profile Chapters:Aaron KauppLe Royal Monceau, Raffles Paris (France)Adrian GrayLotte Hotel Moscow (Russian Federation) Alexander PichelHotel Indonesia Kempinski Jakarta (Indonesia)Alexander van GastelPulitzer Amsterdam (The Netherlands)Amit MajumderJumeirah Vittaveli (Maldives)Anneke BrownCOMO The Treasury (Perth, Australia)Axel BethkeQasr Al Sarab Desert Resort by Anantara (Abu Dhabi, United Arab Emirates)Ayman GharibRaffles Dubai and Sofitel Dubai Wafi (United Arab Emirates)Brian GullbrantsWynn Las Vegas and Encore (Las Vegas, United States)Christian A. HassingMandarin Oriental, Singapore (Singapore)Damien BastiatBallyfin Demesne (Ireland)George CozonisThe Plaza Hotel (New York, United States)Gerrit GraefThe RitzCarlton, Riyadh (Kingdom of Saudi Arabia)Graham LedgerSingita Serengeti (South Africa and Zimbabwe)James LowCOMO Uma Paro and COMO Uma Punakha (Bhutan)Kai SpethThe Reverie Saigon (Vietnam)Krister SvenssonSt. Regis Hotel and Residences (Bangkok, Thailand)Luc DelafosseWaldorf Astoria Beverly Hills (United States)Mahmoud SkafThe RitzCarlton, Kuala Lumpur (Malaysia)Marc C. BruggerRosewood Hong Kong and Rosewood Beijing (China)Marc von ArnimPark Hyatt Sydney (Australia)Mariano SilvestriPark Hyatt Maldives Hadahaa (Maldives)Michael ZiemerMandarin Oriental, Taipei (Taiwan)Nicholas YarnellSix Senses Douro Valley (Portugal)Patrizio CipolliniFour Seasons Hotel (Florence, Italy)Pedro DiasThe Surrey (New York, United States)Peter HopgoodOutrigger Fiji Beach Resort (Fiji)Philip BarnesThe Savoy Hotel (London, United Kingdom)Pinar TimerPera Palace Hotel Jumeirah (Istanbul, Turkey)Ralph RadtkeCiragan Palace Kempinski (Istanbul, Turkey)Sjefke JansenBelmond Grand Hotel Europe (St. Petersburg, Russian Federation)Stephen AnsellArarat Park Hyatt Moscow (Russian Federation)Susanne HatjeMandarin Oriental, New York (United States)Taljinder SinghThe Taj Mahal Palace, Mumbai (India)Tom RoelensFour Seasons Resorts Lana'i (Hawaii, United States)Torsten van DullemenThe Landmark Mandarin Oriental (Hong Kong)