Title
Accounts, Excuses, and Apologizes, Second Edition: Image Repair Theory and Research,New
Delivery time: 8-12 business days (International)
Updated with a timely literature review and new case studies from sports, international politics, and thirdparty image repair.In our constantly pluggedin and connected world, image is everything. People, groups, organizations, and countries frequently come under suspicion of wrongdoing and sometimes require defense. This fully updated edition of the 1994 volume investigates the situations in which threats to image arise and describes the imagerepair strategies that may be used to help defuse these threats, such as denial and apology. The author reviews various theories on image repair, and extends prior research on the topic to include work on persuasion or attitude change.Five contexts for image repair are examined: corporate, political, sports/entertainment, international, and third party (when one person or organization tries to repair the image of another). New case studies include the British Petroleum oil spill in the Gulf of Mexico, Anthony Weiner, Lance Armstrong, Apples apology to China over the iPhone, and Prime Minister David Camerons apology for Bloody Sunday.This is an extremely valuable update to the most influential book ever published on crisis communication. Timothy L. Sellnow, coauthor of Theorizing Crisis Communication
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Frequently Asked Questions
- Q: What is the main focus of 'Accounts, Excuses, and Apologizes, Second Edition'? A: The book primarily focuses on image repair theory and research, exploring how individuals and organizations manage their image in response to crises.
- Q: Who is the author of this book? A: The author of the book is William L. Benoit.
- Q: What are the key topics covered in the updated edition? A: The updated edition includes a literature review, new case studies from various contexts such as corporate, political, and sports, as well as image repair strategies.
- Q: How does this book address image repair strategies? A: The book describes several image repair strategies, including denial, apology, and other tactics used to mitigate threats to reputation.
- Q: Are there any real-world case studies included in the book? A: Yes, the book includes new case studies such as the British Petroleum oil spill and the apology by Apple to China over the iPhone.
- Q: What is the page count and binding of the book? A: The book has 166 pages and is available in paperback binding.
- Q: When was the second edition of this book published? A: The second edition was published on November 1, 2014.
- Q: Is this book suitable for professionals in communication fields? A: Yes, the book is particularly valuable for professionals in communication, media studies, and crisis management.
- Q: What makes this edition a significant update? A: This edition is significant due to its comprehensive review of the literature and incorporation of contemporary case studies, making it relevant to current issues in image repair.
- Q: What are the five contexts for image repair discussed in the book? A: The five contexts for image repair examined are corporate, political, sports/entertainment, international, and third-party scenarios.