Advancing Quality: Total Quality Management in the National Health Service (Health Services Management),Used

Advancing Quality: Total Quality Management in the National Health Service (Health Services Management),Used

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Advancing Quality: Total Quality Management in the National Health Service explains how TQM might be applied successfully in the NHS and discusses the factors which will predict its successful implementation. It outlines the approaches to quality assurance that are appropriate to a highly professionalized service like the NHS. Illustrated throughout with examples of putting TQM into practice, it provides models which include both the content of, and the organization for, TQM.The book will be of interest to both professional and general managers in the NHS and all staff who are directly or indirectly engaged in developing and implementing quality assurance in the health care sector. It will also be essential reading for those engaged in quality development as practitioners or in research and teaching in public sector work. Advancing Quality: Total Quality Management in the National Health Service is an authoritative text for all those involved in quality assurance issues.

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Shipping & Returns

Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.

Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.

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Warranty

We provide a 2-year limited warranty, from the date of purchase for all our products.

If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.

This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).

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