Title
Agglomeration of Contact Centres in Regional Economies: A Case Study,Used
Delivery time: 8-12 business days (International)
In the secondhalf of the twentieth century, the emergence of contact centres has literally changed the way of communicating between suppliers and consumers. The capability of firms and companies to provide various types of services, information and technical support to customers located in spatially remote areas has considerably increased during these years. As a result, the presence of contact centres is commonly shared by companies operating in very different markets at global level. In addtion, the significant level of employment generated by these businesses has stimulated a constant debate among regional and national policymakers about the necessity to preserve the industry from the threat of offshoring. Despite these concerns, empirical studies and academic research on contact centre businesses and activities at regional level are very limited. The work presented in this book seeks to contribute to the literature regarding the contact centre industry. By exploring data collected in the North West region of England, the author examines agglomeration of contact centres and related offshoring issues at regional and local levels.
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⚠️ WARNING (California Proposition 65):
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For more information, please visit www.P65Warnings.ca.gov.
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Shipping & Returns
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We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
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