Airline Service Quality Index for Indian Carriers: A Study of Full Cost Carriers,Used

Airline Service Quality Index for Indian Carriers: A Study of Full Cost Carriers,Used

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This book is a step towards the standardizing the quality of airline services. This book presents Airline Service Quality Index, which is a tool for measuring the quality of services provided by Full Service Carriers (FSC) from the perspective of Indian airlines but can be replicated to other airlines as well. Airline service quality can facilitate the decision makers or industry professionals to understand the market sentiments and develop the market strategies. It can also help in branding and Business Development. Similarly, this tool can be extended for measuring service quality index of International airline as well as for the domestic airlines. This work can also used for teaching and further research. This effort will prove to be constructive for the wide range of stakeholders from aviation industry like airline operators, Regulatory Bodies, International agencies like IATA, Consultants, Professors, students etc.

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Shipping & Returns

Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.

Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.

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Warranty

We provide a 2-year limited warranty, from the date of purchase for all our products.

If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.

This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).

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