Title
Art of Managing Professional Services, The: Insights from Leaders of the World's Top Firms,Used
Delivery time: 8-12 business days (International)
Note: The book comes with 2 Table of Contents. One is the book's standard TOC and one is to point out the individual 'Lessons from Leaders.'Today, millions of people work at over one million professional service firms generating over $2 trillion in revenue annually. These firms face unique issues that are not fully understood by management thinkers and consultants. Making matters more complex is that many of these firms stand at a crossroads, searching for new strategies and practices to succeed in a radically new economy. In The Art of Managing Professional Services, Maureen Broderick offers the solution.Broderick has brought together modern best practices for these and other crucial areas of professional services management: Building, communicating, and maintaining shared vision, values, and culture Recruiting, training, and evaluating people Crafting the right strategies, portfolio, and mix of clients Innovating and sharing knowledge Financial planning, metrics, and reporting Positioning: brand, marketing, and sales Defining effective partnerships: equity, selection, and compensation Ensuring responsibility and accountability Organizational design, structure, governance, and systems Leading effectively, and growing the next generation of leadersThis book reflects Broderick & Co.'s unparalleled research into professional services management, including 200+ executive interviews with leaders and innovators in organizations of all sizes and types.
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Returns
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.