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Art of the Apology: How, When, and Why to Give and Accept Apologies,Used
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Nobodys perfect . . . but anyone can apologize. Maybe you cant make things right, but you can make them betterand even hope for forgiveness. Whether youve been thoughtless, dishonest, hurtful, or just plain stupid, a good apology can transform a clumsy moment into an opportunity for a new beginning. But delivering a successful apology isnt always easy.Dont know what to say, how you have offended, or how to make up for it? Art of the Apology: How, When, and Why to Give and Accept Apologies is a guide to every aspect of the wellexecuted apologyand a cautionary tale for those who hesitate to say Im sorry. Author and attorney Lauren M. Bloom examines the value and the power of eating crow: how it can contain a crisis, save a relationship, preserve your integrity, even prevent a lawsuit. You can regain the trust of those around you, but first you must accept the consequences of your misdeeds and step up to make amends.Learn why you should apologize and how to choose the right time and place, whether you want to save face, avoid regrets, or express genuine remorse. Identify the six essential elements of any effective apologyand the thirteen most common ways to botch it. Discover how to make apologies in the workplace, to friends and loved ones, to casual acquaintances, and in public. Find out:How to choose your words wiselyand why you should never say if How to walk the tightrope of apologizing in the workplace When to plead guilty in person, and when sending a letter, an email, or a gift is better How to say sorry to kids, seniors, strangers, and pals When to make your apology publicand when to keep it private How to ask for an apologyand how to accept one graciously
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