Title
Assessment of Customer Service Satisfaction of ECG Ashanti East Region: To Ascertain the Level of Expectation of Customers of EC,Used
Delivery time: 8-12 business days (International)
Customer satisfaction is one of the ways to measure whether an organisation is performing or underperforming. Customers expect organizations to offer a product or service which gives them maximum value for money. Electricity Company of Ghana (ECG) has been subjected to incessant criticisms from the end users because of continuous power failures, incessant/unannounced power outages, poor meter reading, malfunction meters, transformer breakdowns and power rationing. Electricity Company of Ghana (ECG) in the quest to address this situation adopted the use of prepaid meters, improved distribution system, mobile sub stations and revamped customer service unit for better performance. As to whether this package is yielding result, this work sought to assess customer satisfaction level with ECG operations using service quality model. Findings revealed that ECG customers have high expectations for electricity service delivery, hence Electricity Company of Ghana (ECG) Ashanti East region needs to make conscious effort to improve the general service delivery.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.