Title
At Your Service: 5Star Customer Care for a Successful Dental Practice,Used
Delivery time: 8-12 business days (International)
CULTURECustomers will never love your dental practice until your team members love it first. A winning culture starts with leadership and is expressed through vision, mission, actions, expression of core values, and teamwork. Through positive communication, create and preserve a unique culture focused on the customer. Differentiate your office from other dental practices by nurturing a culture of service.CAREFocus and dedicate time and attention to your customer service experience. Maximize your opportunity to create delighted, fulfilled, and happy patients. Through friendliness, appreciation, service, and surprises, optimize team engagement in providing outstanding patient care. Delivering amazing service consistently elevates your practice to a level of excellence.CLIMATEBy creating a climate of team empowerment, customer service management systems are implemented to eliminatemistakes, rework, breakdowns, inefficiencies, and unwanted variations in the delivery of patient care. By prioritizing your customer service areas of improvement, service consistency is created. Fivestar customer service is more than a business strategy; it is a philosophy that touches the human spirit.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
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Frequently Asked Questions
- Q: What is the main focus of 'At Your Service: 5-Star Customer Care for a Successful Dental Practice'? A: The book emphasizes the importance of creating a positive culture within a dental practice, which starts with leadership and is expressed through vision, mission, and teamwork to enhance customer service.
- Q: Who is the author of this book? A: The author of the book is Ann Marie Gorczyca.
- Q: How many pages does the book have? A: The book contains 262 pages.
- Q: What type of binding does this book have? A: The book is available in hardcover binding.
- Q: When was 'At Your Service' published? A: The book was published on July 7, 2017.
- Q: What is the condition of the book? A: The book is brand new.
- Q: What topics does this book cover related to customer service? A: It covers culture, care, and climate, focusing on building a service-oriented environment in dental practices.
- Q: Is there any specific target audience for this book? A: The book is primarily targeted towards dental practice owners and staff interested in improving their customer service experience.
- Q: Can this book help in improving team engagement? A: Yes, it provides strategies to enhance team engagement in delivering excellent patient care.
- Q: What is the overall philosophy discussed in 'At Your Service'? A: The book presents five-star customer service as a philosophy that enriches the patient experience and fosters a culture of service.