BENCHMARKING IN THE KENYAN AND SOUTH AFRICAN ELECTRICITY SECTORS: A LITERATURE REVIEW OF BENCHMARKING AND ITS IMPACT ON SMALL, M,Used

BENCHMARKING IN THE KENYAN AND SOUTH AFRICAN ELECTRICITY SECTORS: A LITERATURE REVIEW OF BENCHMARKING AND ITS IMPACT ON SMALL, M,Used

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Benchmarking: This business world strategy receives a lot of attention in nonbusiness fields to enhance organizational performance. This strategy is characterised by reforms in the Kenyan and South African electricity sectors. Despite this, electricity consumers continue to be dissatisfied with the provision of this commodity.This comparative study of KPLC and ESKOM, public utilities enjoying ?natural? monopoly is contrasted to a section of their consumers, the SMMEs. SMMEs face stiff competition from large and private firms and multinational companies. Does monopoly have room in today's business world? The target SMMEs are those dependent on electricity for business operation. The knowledge of the impact of a firm's activities on other firms is a universal concern,since this makes or breaks the other firms. The SMMEs may benefit from this book by understanding how best they could approach the electricity consumption logistics. The government may use this book to understanding how to effectively and efficiently provide the citizens with the public utility. Key words: Benchmarking, electricity sector, Kenya, South Africa, SmallMedium and Micro Enterprises.

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We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.

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To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.

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Warranty

We provide a 2-year limited warranty, from the date of purchase for all our products.

If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.

This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).

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