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The ability to encourage individual's behavior that goes beyond and above the call of duty is a pivotal key of success in an organization. Organizational Citizenship Behavior (OCB) is a special type of behavior that define individual's ability to perform and contribute beyond the basic requirements. OCB existence itself has become a significant construct in research and literatures. In most cases, throughout the life of an organization, some individuals may have become 'deadwoods' after years of service, but why others still have higher level of OCB? A great deal of research has found that certain types of people are more likely to have higher citizenship behaviors than others. Employee characteristics are considered as significant OCB's antecedents. Then, how do spirituality and personality correlate with OCB? Find the answer on this book!
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer,
birth defects, or other reproductive harm.
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