Title
Beyond The Familiar: Longterm Growth Through Customer Focus And Innovation,New
Delivery time: 8-12 business days (International)
Strong Customerfocused Companies Have A Clear, Relevant Promise Which They Obsessively Deliver Dayin, Dayout. At The Same Time, They Relentlessly Drive The Market By Evolving The Offer In The Face Of Market Developments And Opportunities. Because They Meet Customer Needs Better Than The Competition, Again And Again, They Are Able To Generate Sustainable, Profitable, Marketleading Organic Growth. The Problem The Book Addresses Is How To Achieve This. The Authors Identify Five Key Steps Using Their Framework For Success: Offer A Clear, Relevant Customer Promise Build Customer Trust By Reliably Delivering That Promise Continuously Improve The Promise, While Still Reliably Delivering It Drive The Market By Innovating Beyond The Familiar Support All This With An Open Organization That Promotes Frank Discussion Based On Clear Facts And Market Feedback.Above All The Book Runs Counter To The Fashionable Claim That The Startingpoint For Business Success Should Be To Find A 'Bluesky', 'Outofthebox' Breakthrough Innovation. Barwise And Meehan Use Many Compelling Cases To Illustrate How Managers Can Find Ways Within Their Existing Network And Organization To Achieve Long Term Growth.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.