Title
BIFF: Quick Responses to HighConflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns,New
Delivery time: 8-12 business days (International)
BIFF IS A GAME CHANGER FOR COMMUNICATING WITH PEOPLE WITH HIGH CONFLICT PERSONALITIESWe live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect, creating a need to manage our responses to high conflict people (HCPs). A BIFF Response? can be applied in any communication anywhere: in an email, a text message, on social media, or in a letter. It can be used at work, earning you respect and success. It can help you get along with difficult family members, friends, neighbors, and others anywhere in your life.BIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely while being reasonable in return. BIFF stands for Brief, Informative, Friendly, and Firm. A BIFF response is easy to remember, but hard to do. It takes practice! This first book in the Conflict Communication Series is for anyone dealing with high conflict written communications. Complete with instructions in the fourstep BIFF method, and numerous practical examples, readers will learn the intricacies of stopping the backandforth messages and ultimately contain the conflict. (If you need to use BIFF with a coparent, BIFF for CoParent Communication is just for you! And BIFF at Work is perfect for workplace communication.)This Second Edition includes a new chapter on Coaching for BIFF Responses. Anyone can use this coaching method to help someone else with a BIFF communication by asking 10 simple questions to make it even more effective.Then learn the EAR Statement? technique in Calming Upset People with EAR for communicating in person (verbally) in highconflict situations or with any upset person. An EAR Statement can calm an angry or upset person in seconds!
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
Related Products
You may also like
Frequently Asked Questions
- Q: What is the main purpose of the BIFF technique? A: The BIFF technique is designed to help individuals communicate effectively with high-conflict personalities by responding Briefly, Informatively, Friendly, and Firmly.
- Q: Who can benefit from reading BIFF? A: Anyone dealing with high-conflict communication, such as in professional settings, personal relationships, or family disputes, can benefit from reading BIFF.
- Q: What is included in the second edition of BIFF? A: The second edition includes a new chapter on Coaching for BIFF Responses, providing a method for helping others improve their communication skills using BIFF.
- Q: How many pages are in the BIFF book? A: The BIFF book contains 176 pages.
- Q: What materials is the BIFF book made from? A: The BIFF book is available in paperback binding.
- Q: What specific communication methods are taught in BIFF? A: BIFF teaches the four-step BIFF method for written communication and introduces the EAR Statement technique for verbal communication.
- Q: Is the BIFF technique suitable for workplace communication? A: Yes, BIFF is specifically designed to help individuals navigate high-conflict situations in workplace communications.
- Q: Can BIFF be used in personal relationships? A: Absolutely, BIFF is applicable in personal relationships to manage difficult interactions with family members, friends, and neighbors.
- Q: What is the author's background? A: The author, Bill Eddy, is a recognized expert in conflict resolution and has extensive experience in dealing with high-conflict individuals.
- Q: When was BIFF published? A: The BIFF book was published on September 16, 2014.