Title
Blueprints For Service Quality: The Federal Express Approach (Ama Management Briefing),Used
Delivery time: 8-12 business days (International)
Book By American Management Association
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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Frequently Asked Questions
- Q: What is the main focus of 'Blueprints for Service Quality: The Federal Express Approach'? A: The book primarily focuses on service quality management, detailing the strategies used by Federal Express to enhance customer satisfaction and operational efficiency.
- Q: Who is the author of this book? A: The author of 'Blueprints for Service Quality' is the American Management Association.
- Q: What is the publication date of this book? A: The book was published on January 1, 1991.
- Q: What type of binding does this book have? A: This book is available in paperback binding.
- Q: How many pages does this book contain? A: The book contains a total of 81 pages.
- Q: Is this book in new or used condition? A: This book is classified as a used book in good condition.
- Q: What edition of the book is available? A: This is the first edition of 'Blueprints for Service Quality'.
- Q: In which category does this book fall? A: The book falls under the Transportation category.
- Q: What are the key features of this book? A: The key features include insights into service quality management and practical approaches used by a leading company in the transport sector.
- Q: Can this book be useful for someone in management positions? A: Yes, this book is particularly useful for managers and professionals looking to improve service quality and operational processes.