Title
Bringing Citizens Back In:: Public Sector Reform, Service Delivery Performance, and Citizen Accountability in an Indian State,Used
Delivery time: 8-12 business days (International)
In recent years there has been considerable research and development practice attention focused on the role of citizens in demanding accountability from public sector organisations in developing countries. Yet, limited attention has been paid to explaining exactly how citizen "voice"/demand for accountability can led to measurable improvements in service delivery performance in these organisations. The following book addresses this gap through examining two public sector organisations in Andhra Pradesh State, Southern India ? the Hyderabad Metropolitan Water Supply and Sewerage Board (Metro Water) and Department of Registration and Stamps ? which undertook customerfocused, service delivery reforms at the end of the 1990s. An important finding from these cases is that consistent demand for accountability from citizens provided new sources of information to senior mangers which they could then use to hold ?frontline? workers to account. A key lesson for servicefocused, public sector reform in developing countries, is that transparent, costeffective, and accessible citizenbased accountability mechanisms can lead to longterm organisational transformation and sustained improvements in service delivery performance.
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Shipping & Returns
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We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.