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Built to Serve: How to Drive the Bottom Line with PeopleFirst Practices,New
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In Built to Serve, Dan Sanders, CEO of the awardwinning, serviceoriented United Supermarkets, makes this bold claim: the prevailing business culture is broken and a radical transformation is requireda paradigm shift that reshapes our understanding of the true purpose of work.Leaders have a choicecontinue to chase a broken priceprofit model and suffer the consequences or build a culture committed to servanthood and discover the fulfillment evident when people see their work as a ministry. The choice leaders make will not only determine economic success and failure but also will determine their organization's long term impact on humanity.The time is now. Sanders reveals how your people can adopt United's mission of Ultimate Service, Superior Performance, Positive Impact. He distills valuable lessons from nine decades of a peoplecentered culture that consistently delivers outstanding customer service and reveals how you can develop a fully engaged, productive workforce. Treat your customers like partners Create a peoplecentered culture in a numbersfocused world Communicate your organization's vision Focus on strengths, not weaknesses Tie performance to the success of your mission Reduce your employee turnover Build communities connected by an emotional bond Ensure sustainability and growthwith an eye on the principles that allowed your success in the first placeWhen you're built to serve, employees come to work because they want to, not just because they have to. Built to Serve is your handson guide to seeking this higher purpose.
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