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Customer service
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This work is about developing and implementing a new business model for technical presales support services in order to improve the case companys competitive advantage in a diverse business landscape. The need for the new business model arises from the different business prospects discovered by the sales and marketing of the case company. The case company has already developed its business model to serve its key customers, but the model is not completely suitable for goodsdominant business opportunities. Goodsdominant business generate significant share of the company's turnover. Thus, a parallel business model is needed to perform better and gain market share in both businesses. The suggested new business model consists of a new customer value proposition, a profit formula,required resources, and new processes.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer,
birth defects, or other reproductive harm.
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