Title
Business Performance Through Lean Six SIGMA: Linking the Knowledge Worker, the Twelve Pillars, and Baldrige,New
Delivery time: 8-12 business days (International)
Lean Six Sigma is helping to vitalize many small and large organizations by paying attention to the customers needs and providing processes with smaller amounts of variation to consistently meet and even exceed those needs. This task is completed when the organization understands its processes better and controls those inputs and the process variations that will affect the customers needs the most. The intent of this book is to develop the concepts of the Twelve Pillars, which support the Six Sigma improvement process, tie this to both the Malcolm Baldrige National Quality Award and lean, and then to cover the areas that should be considered during the implementation of the Six Sigma process. The executive management of every organization must read this book to establish the foundation for the Lean Six Sigma concepts to hold and become part of the operating style of the corporation. The tools discussed in this book are just as applicable to making management decisions based on data as they are for the Black Belts and Knowledge Workers of the process. Benefits: Each chapter has a list of questions at the end intended to prod thoughts concerning concepts covered in the chapter. Contents: Chapter 1 Introduction Chapter 2 Basic Concepts Required for the Lean Six Sigma Implementation Process Chapter 3 Pillar One: Market and Customer Knowledge Chapter 4 Pillar Two: Leadership Commitment and Business Needs Chapter 5 Pillar Three: The Strategic Planning Process and Project Alignment Chapter 6 Pillar Four: The Training and Consulting Requirements Chapter 7 Pillar Five: The DMAIC, DMADVIC, and Lean Processes Chapter 8 Pillar Six: Voice of the Customer Chapter 9 Pillar Seven: Quality Function Deployment Chapter 10 Pillar Eight: Process Mapping and Customer and Process Measures Chapter 11 Pillar Nine: Process Capability and Analysis Chapter 12 Pillar Ten: Process Solutions and Improvements Chapter 13 Pillar Eleven: Maintaining the Improvement Chapter 14 Pillar Twelve: Planning for Financial Returns, Recognition, and Rewards Chapter 15 The New Paradigm of Six Sigma Chapter 16 The Knowledge Worker and Six Sigma Chapter 17 The Tool Sets Used for Diverse Industries Chapter 18 The Pitfalls of Implementation Chapter 19 The Successes That Can Be Achieved with Lean Six Sigma and the Knowledge Worker Chapter 20 Evaluating the Six Sigma Process Chapter 21 The Lean Involvement with Six Sigma Chapter 22 Integration of the Malcolm Baldrige National Quality Award, Lean, and Six Sigma Chapter 23 Conclusions Appendix A Answers to Chapter Questions Appendix B Minimum Level of Tools for Phases in the Twelve Pillars of Six Sigma
By changing our most important processes and
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environmentally friendly printing processes to the development of
efficient waste management in our value chain.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.